+49 177 2479368 | info@zpasgroup.de
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Support &
technical assistance

Technical documentation, assembly instructions, certificates and direct contact with our technical team in Leipzig and Przygórze. No hotline maze — a direct line to the manufacturer.

< 24 h response time on working days
Direct from the manufacturer — short distribution channels
80+ engineers at the factory

How to reach us

The quickest way is direct — your contact person handles technical questions, special sizes and quotations personally, with a direct link to the factory in Przygórze if required.

JH
First point of contact for new projects
Joachim Hennig
Head of Sales · Leipzig
+49 177 2479368
✉ joachim.hennig@zpasgroup.de
DR
For framework agreements and commercial questions
Dominik Rudy
Managing Director · Leipzig
+49 176 24 27 5408
✉ dominik.rudy@zpasgroup.de
General channels
📞

Phone

+49 177 2479368

Mon–Fri, 8:00–17:00 · general enquiries. Calls are handled by the Leipzig office.

Call
✉️

Email

info@zpasgroup.de

For enquiries with documents, drawings or order codes. Reply usually on the next working day.

Write an email
📍

Enquiry & location

Leipzig · Przygórze

Structured enquiry via our form — including product selection and project details.

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📄
Technical documentation

Data sheets, assembly instructions and technical drawings for all product series. Up to date and complete (in German).

Go to the download centre
✅
Certificates & standards

CE declarations of conformity, ISO certificates and test reports for your documentation and tender documents.

View certificates & standards
🔧
Technical advice

Questions about product selection, degrees of protection or custom builds — direct contact with our technical team in Leipzig and Przygórze.

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🏭
Manufacturer support

For complex requirements, direct access to the engineering team in Poland. Short distribution channels.

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📦
Spare parts & accessories

Spare parts, mounting material and accessories for all ZPAS product series. Availability on request.

Check availability
🌡️
Cooling requirement calculator

Calculate the required cooling or heating capacity for electrical enclosures and cabinets to IEC 60890 — live, including a matching unit recommendation.

Go to the calculator →

Complaints & spare parts

Two routes, one contact person: back to normal operation as quickly as possible.

How a complaint works

  1. ReportContact by email or phone, quoting the order or invoice number.
  2. DocumentAttach the serial number or rating plate and photos of the defect.
  3. ReviewOur technical team examines the case and coordinates directly with the factory if necessary.
  4. SolutionReplacement, repair or credit note — in line with your schedule.

How to order spare parts

  1. IdentifyRead the series and order code from the rating plate (e.g. SZE2, SZE3, SZD).
  2. CompileNote the parts and quantity required — doors, locks, rails, filter fans etc.
  3. EnquireSend an enquiry with the order code. Unsure about the identification? A photo is enough.
  4. QuotationWe check availability and send you a quotation with the delivery time.

Quick access: downloads

The most important catalogues and documents directly — the complete collection is in the download centre.

📕Outdoor enclosures catalogueSZD series · PDF 📗IT solutions catalogueServer racks & network cabinets · PDF 📘Electrical enclosure systems catalogueSZE2 / SZE3 · PDF ✅Certificates & standardsISO 9001/14001, CE, UL 📂All downloadsGo to the complete download centre

Tools & calculators

Interactive tools for dimensioning, specification and configuration — free of charge and without registration.

🌡️Calculate cooling & heating capacityTo IEC 60890, including unit recommendation 📄Specification textsReady-to-use texts for your tender 🛠️Online configuratorsConfigure your own cabinet & enclosure

Technical knowledge base

Guides and basics on electrical enclosures, server racks and outdoor enclosures — degrees of protection, materials, climate control and standards.

⚙️What is an electrical enclosure (control cabinet)?Design, components & degrees of protection 🖥️What is a server rack?19″, rack units & load capacity 🌧️Buying an outdoor enclosureDegree of protection, material & cooling 🛡️IP ratings explainedIP table to EN 60529 💧IP54 or IP55?The difference explained simply 📡EMC electrical enclosureRequirements, shielding & standards 🔩Aluminium, steel or stainless steel?Materials compared 🧱Single-walled or double-walled?Designs compared 🎨What are RAL colours?Colour system & colour chart 🌡️Electrical enclosure overheating?Calculating cooling capacity & solutions ❄️Choosing a cooling unitElectrical enclosure & server rack — step by step 🧪Corrosion protection outdoorsCorrosivity categories & choice of material 🌫️Protecting electrical enclosures from dustIP ratings & solutions 🤖Server racks for AI & GPURequirements at 30–100 kW

Frequently asked support questions

Answers on spare parts, complaints, documents and delivery. Product-related questions can be found in our general FAQ.

How do I order spare parts for a ZPAS product?
Read the series and order code from the rating plate (e.g. SZE2, SZE3, SZD) and send us an enquiry stating the parts and quantity required. If you are unsure about the identification, a photo of the rating plate is enough — we will identify the product and send you a quotation with the delivery time.
How does a complaint work?
Report the case by email or phone, quoting the order or invoice number, and attach the serial number or rating plate as well as photos of the defect. Our technical team examines the case, coordinates directly with the factory if necessary and arranges replacement, repair or a credit note — in line with your schedule.
Where can I find CAD data, ePLAN macros and technical drawings?
Technical drawings, ePLAN macros and CAD data (DXF, STEP, DWG) are available in the download centre. 3D models of all IT and electrical enclosure series are also available on 3Dfindit.com ↗ (STEP, DWG, DXF and more, free of charge). If a data set for your version is missing, request it directly from us.
How do I read the rating plate or the order code?
The rating plate is usually located on the inside of the door or side panel and states the series and order code. The series, dimensions and version can be derived from the code. If in doubt, send us a photo — we will decode it for you.
What delivery times can I expect?
The delivery time depends on the product and version: standard series are available at short notice, custom builds and fully wired solutions by arrangement. Our team will give you a specific date with the quotation.
What guarantee or warranty applies?
The statutory warranty and our terms and conditions apply. In the event of defects, contact us with the order number and photos — we will arrange the next steps.
Can I get support with custom builds and special sizes?
Yes. Special sizes, special colours and fully wired solutions are our core business. Describe your requirement to us — our engineering team will prepare the design and quotation. For standard products, our online configurators will help you.

Talk directly to the manufacturer

Leipzig answers — and Przygórze directly if required. No passing you on.

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